Lead Consultant - Enterprise Platform Systems (Moveworks/ServiceNow)

Job Title: Lead Consultant - Enterprise Platform Systems (Moveworks/ServiceNow)

Career Level: E

Introduction to role:

Are you ready to lead the charge in redefining employee experiences through ground breaking technology? As the myAZ Agentic Platform Systems Admin and Technical Services Lead, you'll coordinate the strategic management, operation, and continuous improvement of the myAZ Agentic AI platform. Your mission is to ensure the platform's services align with business needs, delivering high-quality employee engagement while maintaining reliability, scalability, security, and compliance. Collaborate with AstraZeneca business customers and integrated systems owners to prioritize technical changes and minimize service disruptions. You'll be at the forefront of innovation, guiding AstraZeneca to achieve desired outcomes through proactive collaboration and strategic leadership.

Accountabilities:

• Platform Leadership & Strategy: Define, design, and build the myAZ Enterprise Platform service to address employee experience challenges.

• Service Management & Governance: Manage service level objectives and enforce compliance with industry standards.

• Technical Operations & Administration: Administer the MYAZ Platform and manage day-to-day operations.

• Release Management & Change Control: Lead release management and oversee change management processes.

• Team Leadership & Development: Foster a collaborative environment and identify training opportunities.

• Demand Management & Capacity Planning: Forecast demand and plan capacity for MYAZ services.

• Innovation & Continuous Improvement: Drive innovation by adopting emerging technologies.

Essential Skills/Experience:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Mathematics, Statistics, or a related field, or equivalent experience

• 10+ years of experience in IT service management, platform management, or a related role

• Demonstrable experience in the delivery of large-scale technology transformation projects

• Solid understanding and experience deploying and managing technical services across a complex global enterprise

• Demonstrable understanding of Generative AI/Machine Learning capabilities, Large Language Models, and use cases for enhancing Employee Experience and ingesting corporate knowledge

• Experience with Agentic AI, MCP (Multi-Channel Publishing), A2A (Application-to-Application), RAG (Retrieval-Augmented Generation), n8n, LangChain, and Make

• Demonstrable experience in managing technical platforms and delivering high-quality IT services

• Experience providing ITSM in a large enterprise, including service elements, performance measures, demand management, and customer relationship management

• Demonstrable experience managing change and incidents for a system or platform using ServiceNow

• In-depth understanding of knowledge management principles, article indexing techniques, and data governance practices

• Familiarity with IT service management (ITSM) and ITIL processes

• Certified ITIL v4 Foundation or higher certifications

• Experience in administering user access using Microsoft Active Directory/Entra ID

• Understanding of Scrum (Agile) and development practices

• Strong problem-solving skills with in-depth experience of incident management

• Demonstrated ability to work in a fast-paced, meaningful, varied environment experienced in managing system releases and change management

• Excellent project management skills with the ability to manage multiple projects simultaneously

• Demonstrable people and process management skills

• Proficient in communicating with and managing key business and technical customers

Desirable Skills/Experience:

• Advanced degree or equivalent experience in Computer Science, Information Technology, Business Administration, Mathematics, Statistics, or a related field

• Experience in the pharmaceutical industry or related regulated fields

• Good understanding of AI/ML Governance, Ethics, and Management

• Training and understanding of Generative AI/ML Deep Learning Models providing technical context to Copilot potential issues

• Understanding of knowledge management practices and their importance to a global organisation

• Relevant foundation certifications in Moveworks, ServiceNow ITSM, or related areas

• ITIL v4 Service Management Certification

• PMI Project Management Professional (PMP) Certification

• Experience in Lean & Agile Ways of Working

• Good storytelling capability and presentation skills

• Strong stakeholder management and communication abilities

• Change management and transformation leadership experience

When we put unexpected teams in the same room, we ignite bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, you'll be part of a dynamic environment where innovation thrives. Our work directly impacts patients by transforming our ability to develop life-changing medicines. We empower our business to perform at its peak by combining ground breaking science with leading digital technology platforms. With a passion for data analytics, AI, machine learning, and more, you'll have the opportunity to disrupt an industry and change lives. Join us at this crucial stage of our journey as we become a digital and data-led enterprise. Here you can innovate, take ownership, and explore new solutions with unrivaled freedom.

Ready to make an impact? Apply now to join our team!

Date Posted

10-Nov-2025

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.